Shipping Policy
Nessie Pets ships only to addresses in the United States. Our products are shipped directly by our suppliers, which means items from the same order may arrive separately and at different times.
Where we ship
We currently ship to customers located in the United States only. All prices and payments are in US dollars (USD).
Shipping costs
Shipping is free on all orders shipped within the United States. Any shipping cost that applies to a specific order is always shown at checkout before you pay.
Processing time
Orders are reviewed and sent for fulfillment after your payment is confirmed. Processing happens before shipping and is separate from the delivery time.
Delivery times
Shipping times vary by product and destination, because each item ships from the supplier that stocks it. Any delivery estimate shown at checkout or in your shipping confirmation is an estimate and not a guaranteed delivery date. Delays can occur due to high demand, weather, customs or carrier issues.
Split shipments
If your order contains items from more than one supplier, it may be shipped in several packages with separate tracking numbers, at no extra cost to you.
Tracking your order
When your order ships, we email you a tracking number. Tracking information can take some hours to become active after it is issued. You can also check your order from the Order tracking page using your order number and the email used for the purchase.
Addresses and failed deliveries
Please check your shipping address carefully at checkout. If an address is incorrect or incomplete, contact us immediately at info@nessiepets.com. Once an order has been shipped, we may not be able to change the destination, and orders returned to the supplier due to an incorrect address or a failed delivery may incur additional shipping costs.
Problems with a delivery
If your package arrives damaged, is missing items or does not arrive, contact us with your order number and photos when relevant. See our Refund & Return Policy for how these cases are resolved.