Privacy Policy

Information we collect

We collect the information you provide and the information generated automatically when you use the website:

• Order information: name, email address, shipping address, billing address and order contents, collected through our Shopify checkout.
• Contact information: the name, email address and message you send through our contact form or by email.
• Payment information: payment details are entered and processed directly by Shopify and its payment providers. We do not receive or store full card numbers.
• Usage information: pages viewed, device and browser type, and similar technical data collected through cookies and similar technologies.
• Preferences stored in your browser, such as your cart contents and wishlist.

How we use your information

We use personal information to:

• Process, prepare, ship and deliver your orders.
• Send order confirmations, shipping notifications and service messages.
• Respond to your questions, returns, refunds and support requests.
• Prevent fraud and secure the website and checkout.
• Improve our catalog, website and customer experience.
• Send marketing emails when you have subscribed. You can unsubscribe at any time.

Who we share information with

We do not sell your personal information. We share it only with service providers that need it to operate the store:

• Shopify, which hosts our ecommerce platform, checkout, order management and customer privacy tools.
• Payment providers enabled in our Shopify checkout, which process your payment.
• The suppliers and shipping providers involved in fulfilling your specific order, who receive only the data required to ship it.
• Authorities or advisors when required by applicable law.

Cookies and tracking

Our website and Shopify use cookies and similar technologies. Cookie and customer privacy preferences are handled by Shopify's built-in customer privacy settings. See our Cookie Policy for more detail.

Data retention

We keep order and transaction records for as long as necessary to provide the service, handle returns and refunds, and comply with legal, tax and accounting obligations. Contact messages and marketing subscriptions are kept until they are no longer needed or until you ask us to delete them.

Your privacy rights

Depending on the US state you live in, you may have the right to access, correct, delete or obtain a copy of your personal information, to opt out of certain uses such as targeted advertising or the sale or sharing of personal information, and not to be discriminated against for exercising these rights.

To exercise any of these rights, email us at info@nessiepets.com. We may need to verify your identity before responding. Where available on your device, you can also use the privacy controls Shopify provides on the website.

Children

Our website is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

Security

Payments and account data are handled through Shopify's secure, encrypted infrastructure. No method of transmission or storage is completely secure, but we take reasonable measures to protect your information.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or in applicable law. The updated version will always be available on this page.

Contact

For any privacy question, write to info@nessiepets.com. Customer support is available Monday to Sunday, 9:00 AM - 10:00 PM.